Frequently Asked Questions

When will my boxes ship?

Orders typically ship within one business day once submitted for fulfillment.  Your Care Consultant will work with you to help ensure your shipment timing aligns with your needs!

What are your shipping limitations?

Shipping is free across the Continental United States (lower 48 states). Alaska and Hawaii are an additional $50/box. International shipping prices vary based on your team’s unique needs.

How do I send Caroo boxes to all of my recipients?

Our proprietary technology makes it easy to send your Caroo boxes, whether you’re sending 10 boxes or 100,000. Your recipients receive automated email alerts inviting them to submit their shipping address prior to the delivery deadline. If you’d like to surprise your recipients, you can choose to bulk import your recipients’ addresses via CSV file instead.

What if a recipient doesn’t claim their Caroo box?

You will only be billed for the number of Caroo boxes claimed by your recipients at the time of the delivery deadline.

Who delivers my team’s boxes each month?

All Caroo boxes are shipped via FedEx.

How can my team track their Caroo boxes?

When your Caroo boxes ship, the recipients will receive a tracking number through the email address associated with their order.

Can I make changes to the items in my Caroo box before they ship?

Our expert curators thoughtfully select every item in your Caroo boxes, but we know that everyone has different preferences. That’s why we give you and your recipients the option to customize your Caroo box and swap items for options you’ll love within our Caroo catalog. 

 

If you’d like to create one-of-a-kind gift boxes for your team, Caroo Concierge, handles every step for you. This white-glove gifting service procures the perfect gifts, adds custom branding, and coordinates seamless delivery.

What if my recipients have dietary restrictions?

When your recipients receive any of our pre-curated Nourish boxes, an email will prompt them to submit their delivery address through our protected Caroo Care App. Once in the app, they will also have the opportunity to choose a Vegetarian, Gluten-free and Nut-free version of their Caroo box.

What types of snacks come in each box?

Every Caroo box includes a variety of expertly-curated snacks including chips, crackers, nutrition bars, jerky, sweets, and more. Our curation experts partner with innovative snack brands delivering unique and classic snacks made with real ingredients your recipients will love.

Are the snacks full-size or sample portions?

Each snack included in your SnackNation snack box is a full-size single-serve portion. This is a premium program – you will never receive any sample-sized portions from us!

How much are Caroo’s expertly-curated boxes?

Every company we work with across the country has unique needs and different budgets. Our wide variety of programs ensure the perfect fit for every team and each is highly customizable to your needs. To better understand pricing, explore our Pricing Page to choose the best plan and price for your team.

What is Commitment Pricing?

Commitment Pricing is our subscription-based pricing that helps you care for your team month-after-month while enjoying added savings and one less thing on your to-do list. You can modify or cancel your subscription by emailing care@caroo.com. With your contracted commitment, your cancellation will be effective as of the end of the commitment term.

What is Palindrome Coffee Co.? Where is it sourced?

Caroo is proud to exclusively offer Palindrome Coffee Co., an artisanal, direct-trade line of third-wave coffee blends sourced from regions of Columbia and Africa. Our exclusive partnerships with Palindrome’s coffee roasters ensure the best price for high-quality, specialty coffee in your office.

I don’t see my question here, can someone assist me?

Absolutely! You can always reach out to us with questions via our Contact Us page.