Frequently Asked Questions

How much is Caroo?

Starting at just $24.95 per recipient, we work with small businesses all the way up to the Fortune 500 to surprise and delight their employees and clients. Our wide variety of programs ensure the perfect fit for every team and customer, including the ability to fully customize your curations. To better understand pricing, explore our Pricing Page to learn more about pre-curated and full customization options.

What is “Member” Pricing?

Member Pricing is our subscription-based pricing that helps you consistently care for your team while enjoying exclusive savings on every delivery. As a Caroo Member, enjoy significantly reduced pricing when you send 4 or more moments of care within a 12-month period and build a thriving culture of care without breaking the bank. Talk to a Caroo expert to get details at care@caroo.com.

What is Caroo Milestones™?

Caroo Milestones™ is our proprietary technology that makes it easy to celebrate your employees’ birthdays and work anniversaries year round, no work required. Simply upload your team’s special dates, select a pre-curated or customizable gift curation, and we’ll take care of the rest – sending you monthly reminders of upcoming milestones and sending every perfectly-timed gift so you don’t have to. See how Caroo Milestones™ works here.

What types of curations does Caroo provide?

Our curation experts have years of experience building unique, thoughtful and highly-designed experiences. Whether you choose a curation with delicious snacks, premium goods, custom branding or all of the above, we guarantee a thoughtful and thematic experience your team will love.

Don’t see a pre-built curation you love? Invite your team to build their own curation with CustomSwaps, or design a completely custom experience with the help of our Concierge team.

What types of products are in a Caroo curation?

If you can dream it, we can deliver it! Here’s just a few of the products you can find in our curated and custom solutions:

  • Delicious real-ingredient snacks (chips, crackers, jerky, sweets, and more)
  • Productivity tools (notebooks, planners, pens)
  • Premium drinkware (mugs, wine tumblers, canteens)
  • Lifestyle goods (candles, games & activities, cocktail kits)
  • Artisanal drinks (curated wines, premium coffee)

Don’t see what you’re looking for? Our Concierge team will help you build your dream curation with branded swag, premium electronics, and more.

What types of team activities are included?

We’re passionate about keeping your team connected and engaged. That’s why we include team activities in most curations that inspire laughter, conversation, and thoughtful team-building like Wellness Bingo, Happy Hour Icebreakers, and more.

Can I make changes to the items in my Caroo gifts before they ship?

We know that everyone has unique preferences. That’s why we give your recipients the option to personalize their Caroo experience. With the CustomSwaps add-on, your recipients can see what’s coming and swap options for ones that match their taste preferences and unique lifestyle.

Want to create your own dream curation? Our Concierge Team will do all the work to build and deliver your dream curation, complete with premium swag, top-of-the-line electronics, and more.

What if my recipients have dietary restrictions?

It’s important to us that every member of your team can enjoy their Caroo experience. With the CustomSwaps add-on, your employees can see what’s coming in their curation ahead of time and swap options for ones that match their dietary restrictions and unique tastes.

No CustomSwaps? No problem. When you delight your recipients with our expertly-curated Nourish collection, they’ll receive an email inviting them to choose a Vegetarian, Gluten-friendly and Nut-free version of their gift.

Does Caroo ship internationally?

Yes, we ship worldwide! Shipping is free and carbon-neutral across the Continental United States (lower 48 states) and starts at $18 for Canada and Great Britain. Speak with a Caroo Care Consultant to learn more.

When will my Caroo gifts ship?

Once all your recipients have confirmed their shipping addresses, orders typically leave our fulfillment center within 2 business days.

Note: Due to increased Holiday demand, gifts are delivered within 5 to 30 days. Timelines are based on quantity, destination, and degree of customization.

How do I send Caroo to all of my recipients?

Our proprietary technology makes it easy to send Caroo anywhere, whether you’re sending to 10 or 100,000 recipients. Don’t know your recipients’ addresses? Don’t worry! We’ll email your recipients and invite them to submit (or confirm) their shipping address prior to the delivery deadline.

What if a recipient doesn’t claim their Caroo gift?

If your recipient doesn’t claim their Caroo gift prior to the delivery deadline, their gift will be delivered to the shipping address provided.

If no address is provided by you or the recipient, their gift will not be shipped and its cost will be excluded from your final billing.

How can my recipients track their Caroo delivery?

When your Caroo gifts ship, each recipient will receive a tracking number through the email address associated with their order. You can also view tracking information on all of your deliveries on your Caroo Dashboard.

Who delivers my Caroo gifts?

All Caroo deliveries are shipped via FedEx.

What is Palindrome Coffee Co.? Where is it sourced?

Caroo is proud to exclusively offer Palindrome Coffee Co., an artisanal, direct-trade line of third-wave coffee blends sourced from regions of Colombia and Africa. Our exclusive partnerships with Palindrome’s coffee roasters ensure the best price for high-quality, specialty coffee.

I don’t see my question here, can someone assist me?

Absolutely! You can always reach out to us with questions via our Contact Us page.